General FAQ

Where are you located?

Sherwood Park, AB.

Our tv boxes, Raspberry Pi consoles, and accessories are available to be shipped anywhere in Canada.

Have a tv box already that you’d like us to program with our exclusive Kodi build? We can do that using remote access software. Contact us for more details.

How do I contact you?

We can be reached by using our Contact form or
By email:
By text: 780-887-8978

What are your hours?

Our hours are subject to change. Contact us for our current hours.

What forms of payment do you take?

In person, we accept Visa, MasterCard, Debit and of course cash.
Our website accepts Visa and MasterCard.

How long will it take to receive my order?

If you choose local pick-up, we will email you our hours and address and you can arrange a time to come by.

All shipped orders are mailed through Canada Post. You can expect to receive your order within 2 to 10 days of placing your order. You will be provided a tracking number for your order with Canada Post so you can watch your order’s progress.

Home Arcade In A Box ships within Canada only.

What is your return/refund policy?

All sales are final.

All android tv boxes and Raspberry Pi consoles are programmed by us upon arrival from the manufacturer.

We offer a 30-day hardware exchange on items deemed by Home Arcade In A Box to have a factory hardware defect. Factory defective items are eligible for an exchange with in-stock merchandise when returned with all components and original packaging and receipt.

The purchaser is responsible for bringing/mailing the item to Home Arcade In A Box’s location in Sherwood Park, AB.

There is no warranty on SD cards (in Raspberry Pi units).