TV Box & Firestick FAQ

How does an android tv box work?

An android tv box is a mini-computer running an android operating system. Android tv boxes run different apps and add-ons that allow you to stream shows from the internet to your tv.

Our programming uses a mix of apps and add-ons that give you access to on-demand tv shows, movies, sports and some live tv.

Are there any monthly fees?

No there aren’t.

What is the difference between the models of tv boxes?

All tv boxes sold by Home Arcade In A Box have the same programming and work in the same way. Click here to see the differences between the models.

Want to see how our programming works?

Click here to watch our demo video.

What speed internet should I have?

We recommend a minimum of 25 Mbps for better streaming. If your speed is slower than 25 Mbps, you’ll want to subscribe to a streaming enhancement service that will push shows to you faster to compensate for your lower download speed. The streaming enhancement service we recommend costs $25 for a 6-month subscription.

To learn what internet download speed you have, go to That website will run a speed test and give you your download speed. We recommend you run a speed test during peak hours (5 pm to 10 pm for a realistic idea of your speed).

Do I need one tv box per tv?

No. You can move your tv box from tv to tv but we don’t recommend that as it’s hard on the HDMI port.

Do I need a VPN?

We don’t use one.

How often will I need to update my tv box?

There is no timeline on how often you’ll need to update but most customers update every 6 months or so. We use a variety of android apps and Kodi add-ons so you have lots of different streaming sources to use.

We offer 3 choices to our customers for future updates, they can use the step by step instructions on our website to update their tv box themselves anytime they want, they can bring us their tv box to update or we can remotely update their tv box.

Do I need a Smart TV to use an android tv box?

No. As long as your tv has an HDMI port, you can use an android tv box.

What is your return/refund policy?

All sales are final.

We offer a 30-day hardware exchange on items deemed by Home Arcade In A Box to have a factory hardware defect. Factory defective items are eligible for an exchange with in-stock merchandise when returned with all components and original packaging and receipt.

The purchaser is responsible for bringing/mailing the item to Home Arcade In A Box’s location in Sherwood Park, AB.